Refund policy

Refunds

If an order is canceled within the cancellation period, you will receive a full refund less applicable fees*. Please note the payment method of your refund may differ from the original payment method. If you request and are issued store credit as your means of refund, the store credit is non-refundable. 

Parley Labs will not be responsible or refund the purchase price for items lost in the mail or when tracking shows that the package has been delivered to the address. 

*Purchases made with Crypto or ACH are final.  We do not offer returns, exchanges, or refunds for purchases made with these payment methods. By making a purchase on www.parleylabs.com you are agreeing to these terms.

Gift Cards

All Gift Card sales are final. We do not offer returns, exchanges or refunds on these purchases.

Returns

Due to the nature of our products we do not offer any exchanges or returns on electronics. If you feel you have received a product that is defective please send us an email to support@parleylabs.com with a photo of the product along with a description of the problem within 7 days of delivery. 

If your item is deemed defective and you need to initiate a return, please wait for our customer service team to issue you an RMA number. This number will have to be written on your shipping label or your Return will not be accepted. Please note, the buyer will be responsible for the shipping costs of returning the defective products, Parley Labs will cover the shipping costs of your product replacement.

Cancellations

Please note cancellation/restocking fees apply to orders placed after August 1, 2021. When an order is canceled, you will receive a refund less your cancellation fee (additional fees may apply if your order has already been shipped, please see below for more details) Please note, as we stated above in the ‘Refund’ section, the payment method of your refund may differ from the original payment method.

In Stock Orders: We try to process all in-stock orders within 24-48 hours. If for any reason you need to cancel your order please contact us immediately at support@parleylabs.com. Please note, order cancellations will be subjected to a 5% cancellation fee. This fee will be based on your order total including taxes and shipping. Once the order has shipped and is already in transit you will be charged with the associated fees to cancel the order (Fees may include: Stop Order Fees, Return Shipping Costs, and 10% cancellation fee) and will be deducted from your refund.

Preorders After August 1, 2021: All preorders will be given an estimated delivery timeframe, which can be subject to change. If any changes in delivery date occur, you will notified by email. We will use the email address on file to contact you. If for any reason you need to cancel your order, please contact us immediately at support@parleylabs.com. Please note, order cancellations will be subjected to a 5% cancellation fee. This fee will be based on your order total including taxes and shipping. Once the order has shipped and is already in transit you will be charged with the associated fees to cancel the order (Fees may include:  Stop Order Fees, Return Shipping Costs, and 5% cancellation fee) and will be deducted from your refund.

Order Modifications: Any item that is removed from your order will be subject to our cancellation fee. Bundles are sold as is and we are unable to modify or substitute items within a bundle. If you wish to remove a bundle from your order it will be subject to our 5% cancellation fee. 
Wrong Address: Parley Labs will not be responsible for items shipped to the wrong address, we will use the address you provide us during checkout, if there is an error in this address Parley Labs will not be liable to refund or replace the product, additional products can be purchased at the buyer's expense. 

Change of Address: We understand that address changes happen and we will do our best to make address changes on all pre-sale orders. However, we cannot guarantee address changes will be honored on orders close to shipping dates on pre-orders. If you do need an address change please arrange to do it early to ensure it gets to the correct location!

Liability and risk of loss pass on to you once we transfer the product(s) to the postal carrier. By placing an order on this website www.parleylabs.com you agree to these terms.